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Engraved Stones - FAQ
How long will it take for me to get my engraved stone
and where do you ship?
It will typically take approximately between 3-4 weeks
for you to receive your engraved stone/engraved rock in size ranges
from "mini", "small", "medium", and through "large". It can take up to 4-5 weeks for
you to receive sizes "pocket" or "extra-large".
This allows time for production/shipment/and freight time
to your 'Ship To' destination.
* We ship only to within the continental
USA and via ground shipping. Also, IF your order is for a
large quantity
of stones, production time may be extended by additional
days or weeks in order to produce/complete multi-stone orders,
and varies
depending on quantities ordered and other orders in queue
for production
already.
*Please
contact us if you have a specific need-by date and we can check
with the stone engravers about your specific case. Please note
also that if we are nearing a holiday period, such as Christmas, special
holiday ordering deadlines may be posted and apply to ensure
shipment in time for holiday deliveries.
Where do the stones come from?
Most of our larger engraved stones (for example, small,
medium, large...) are crafted in the USA by stone engravers
from a family owned business. The stone artisans take
great care and pride in the selection
of your engraved stone for your specific project,
and into the quality of the stone engraving. Most rocks
are river stones, typically
gathered from river beds, remote shores, offshore islands,
and/or other locations throughout the country.
The Connecticut Blue stones are cut slabs that provide
a smoother/flatter surface for engraving and
thereby can also accommodate more engraved text that looks
beautiful on its flatter surface.
Some of our smaller stones, such as pocket stones, may be
specially imported stones. Our pocket size stones may be
obtained and engraved either from our domestic or
international suppliers and stone artisans. The Giftsprings support
team also takes great care in the processing and tracking of
the completion of your engraved stone order. Please contact us
with any questions. We will be sure to contact you if we need any
clarification with your order details as well.
Will the lettering on the stones fade? Will it be easy to read the words and see the design?
The lettering is permanently sandblasted into the stone,
we use a high grade exterior paint which should last for
years to come. The easiest to see and read color choice
is black, and this is included standard in your engraved stone
preparation. Ease of reading or seeing the design on
any stone will otherwise partially depend on the
particular stone's coloring and the lighting angles upon the stone.
What is the process used to engrave the stones?
The artisans who engrave the stones are detail oriented
and scrupulous with their work of engraving each stone.
The painstaking process starts with design and
measurement. Selection of the stone for the project is
next. Then, depending on the design and the
customer's needs, sandblasting techniques and/or hand
engraving are used to get the message and design carved
into the stone.
Will my stone look just like the photo?
Each stone is natural, different and unique. They come in different shapes,
sizes and coloring. You are ordering the approximate size and type of stone that you want. But your stone may be
somewhat rounder, flatter, lighter or darker coloring, etc. If you have a vital need for
your stone to be a certain shape, please specify this
in the description area of your
order so that we can attempt to better
match the stone selected to meet your needs.
Also, your engraved stone will look different
depending on what font style for text and/or which image
you select for your stone project.
How do I order one?
First, decide on the approximate size of the stone you want.
This
will be determined by its use, and what you want to put on it.
We have several sizes. Then, follow the rest of the steps below to
complete your order. (You may wish to read the steps below first before
starting your order so you can familiarize yourself with the location
of our "basket contents" and "checkout" buttons.)
1. Choose the size stone you want and click "Add One To Basket". Then you'll see that to
the right of the image
are several text fields where you can make several selections.
2. The first selection is to specify the font you want any text written
in. You can use the button to view and select
the fonts available.
3. The next one is to select an image, if you want one. Once again, you can use
the button to browse through our gallery of images. When you find one you
like, just click on the image.
4. Following that, enter any message you would like engraved. The
amount of text depends on the size of stone you have selected, and
is indicated.
5. Then, describe how you want the text and image arranged on the
stone.
6. Finally, click on "Continue" and then to checkout
find and click "Checkout" which is located along the
upper blue navigational menu.
If you'd like to Review What's In Your Shopping Basket
or Adjust Quantities first,
just click on "BASKET CONTENTS" found along the
top blue navigational menu bar.
Then To Complete Your Purchase, Click on "CHECKOUT", located
along the top blue navigational menu bar.
Are there any other fees or charges besides the price
quoted by the stone size I select?
Just shipping cost is added during checkout.
Shipping fee is different by size of stone and is specified in
each engraved stone's size description. Prices include what's listed, including the rock and
engraving.
Also, if you are requesting
more text lines
than usual or need a special image, logo or detail on your
engraved
stone, or are requesting something special/different
than available options, you can simply email us with all
details including ship to zip code
and we will be happy to provide you with a price quote for your
special engraved stone project. More lines fit on the larger engraved
stone sizes. Please contact our support email address
with your questions and we will see what the stone engravers can
do for your specific need.
Occasionally, we may contact a customer about
a concern or clarification needed about their stone order,
if so, we'll email you about it, so please check your email
periodically while your stone order is in process in case
we are trying to reach you.
Do you have any suggestions for what I can say on a
pet memorial stone?
Yes, here are a few ideas for remembrance of pet quotes.
Can I request rush processing and preparation of my engraved stone or engraved rock?
We may be able to accommodate this request.
Please email us with your special need and we will see if we
can assist with your request.
If so, there would be an additional fee for expedited preparation
and/or also for expedited freight/shipping. We would let you know
what your costs would be so you can make an informed decision before
ordering and how to pay for the additional charges needed in such a case.
Want to read an article about engraved stones and engraved
rocks as well as how the process of stone engraving has been
evolving
throughout the years with technological advances to
include sandblasting?
If so, you can read it here: Engraved Stones : Rock Artisans Meet Technology
Click here to return to our engraved stones and engraved rocks ordering page
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