Shipping and Return Policy

Processing and packaging your order, estimating arrival time

We process and ship your order as soon as possible. Typical order processing/fulfillment time prior to shipping your order is 24-72 hours during open business week days. To estimate how long it will take to receive your purchase, add together processing/fulfillment time plus actual shipping carrier time unless we specify estimates as time until delivery or time until arrival of your order or items, in which case we would be including the up to 2-3 days until the order ships processing time. Please see the "Shipping Time Estimates" section below for help in figuring out the expected time of arrival for your order.

However, remember there are exceptions to these with special order "custom", "personalized" or "engraved" items! See specific item descriptions or personalized item categories for item specific estimated production/delivery times.

A few select items ship via US Postal Service Mail. These include, for example, print catalogs, and may also be mailed separately from any other merchandise you may order.

Other specific items may have different processing and shipping times. Most items ship via UPS (a few FedEx, or DHL, or DHL at home/USPS alliance) depending on the items ordered). Please refer to specific item descriptions or areas of the website for any special shipping time frames that may be specified as well. For instance, in the frequently asked questions of the engraved stones, you'll see an estimate of 3-5 weeks for arrival of custom engraved stones. This is because they are a custom product that can take slightly longer to prepare prior to shipping and also depends on orders already in queue or in process for production at the engraved stones workshop.

Shipping Methods

+ Standard/Normal Ground Shipping: UPS/FedEx/Ground DHL at Home/USPS alliance/or USPS (depending on items ordered). This option is not available for orders shipped to Alaska or Hawaii.

+ Rush Service/Shipping: DHL, UPS, FEDEX or other carrier (typically air or 3 day ground select)

A shipping and handling charge will be added to your order during the check-out procedure. Your shipping charges are based on the package destination and the dollar amount of your order. Shipping charges are automatically calculated for you during the ordering procedure. Due to the high costs of air freight, we recommend you select standard ground shipping whenever possible. If you wish to have rush shipping, you can select that air freight option. (Remember when calculating time of arrival for your package to also add in 24-48 hrs on open business days, for the initial processing, packaging and shipping out of your order.)

Where we will ship and where we don't

Please note that we will only ship to within the 48 contiguous states in the United States with a choice of ground shipping or air freight. We will also ship to Alaska and Hawaii (and non-continental US territories and possessions, including Puerto Rico, Guam, US Virgin Islands, Marshall Islands, Mariana Islands, Palau and Micronesia), but the customer will only be presented the air mail option when requested to select a shipping method during checkout and you will need to allow for additional shipping time to your destination. We do not otherwise ship internationally at this time, unless specifically noted in this shipping information section. We also do not ship to AP or APO addresses.

Most of our customers choose the standard ground shipping option which is less expensive and takes approximately 9-13 business days of time for arrival of your order. However, we do offer the rush air shipping method for those customers that need their items to arrive more quickly.

Shipping time estimates

PLEASE PLACE YOUR ORDERS EARLY and with sufficient lead time to receive your order before your needs.

Shipping and handling times are approximate and not guaranteed. Typically allow up to 9-13 business days for delivery of items shipped via standard ground shipping during non-holiday time periods and allow up to 1-2 additional days just in case when it's near holiday and seasonal periods. This estimate includes the up to 2-3 business days until your order ships. If you select Rush Shipping, typically allow 5-7 business days for arrival of your items. This estimate includes the up to 2-3 business days until your order ships. Remember that there are some exceptions to these delivery time estimates typically in regards to when you order personalized or custom/engraved items! If so, then see specific item descriptions and/or personalized item categories for those items' specific estimated production/delivery times and any unique shipping rate for those particular items. Freight time varies by your location and where our merchandise is shipping from. Since we manufacture some items in house, and have arrangments with various manufacturers and distributors in different locations around the United States to bring you an extensive selection of quality giftware and home decor products, the products ship from different warehouses or locations with most of the products shipping to you from California, Oregon, and/or Florida. Most non-personalized items will ship from California. We are an online business only and so we do not have a warehouse for you to pick up merchandise from nor a showroom for visiting. We offer an online showroom instead and all orders are shipped directly to customers (even if you happen to live in our general vicinity). Currently we do not send out shipping notices so do not be concerned if you do not receive one! If you have received an order reference number at the end of checking out with your online order, you can feel confident that we received your order and it is processing normally according to our typical time estimates or special ones posted by specific personalized items, for example. If there is any issue of concern with your order, we will contact you at the billing email address you provided with your order.

Shipping and handling fees

Below are usual shipping and handling rates that apply to orders. Shipping charges include processing, packaging and shipping costs. These charges are automatically added on to your order when you are checking out. (If we offer any discount or sale on shipping charges or free shipping offers, the discounted rates will apply instead of the below rates, as specified in our advertisement, and will apply only to ground shipping freight and handling charges. Air freight charges will remain unchanged and as specified below). There may be selected products that are offered with free ground shipping included or that have been priced with shipping costs factored into the price for the product, or, there may be items that carry their own special or higher shipping rate that are different than our usual rates listed below. The descriptions on the categories and/or within the description for these selected products clearly identify any such special reduced or different shipping offer or shipping rate. Finally, /you may wish to consult our promotions page to see if we are running any shipping specials for retail customers.

Important Notice for Wholesale Customers:

Your shipping and other fees associated with your purchase are those listed on your printable Wholesale Distributor Order Form and is calculated for you automatically for your online orders to reflect those rates. Wholesale and retail shipping rates are computed differently; the below shipping rates do not apply to wholesale customers. Also, wholesale customers please check your Wholesale Support Center for any shipping or other promotions that may occasionally be available to you.

UPS/USPS Standard Ground Shipping/Handling
Delivery in 9-13 Days

Purchase Amount Standard Ground
Shipping/Handling
Charge

$0 - $29.99 $8.95

$30.00 - $39.99 $9.95

$40.00 - $59.99 $10.95

$60.00 - $79.99 $11.95

$80.00 - $99.99 $12.95

$100.00 - $124.99 $13.95

$125.00 - $149.99 $16.95

$150.00 - $199.99 $18.95

$200.00 and over 10% of order

DHL/Air Freight Shipping/Handling
Delivery in 5-7 Days

Purchase Amount Rush - Air Freight
Shipping/Handling
Charge

$0 - $95.99 $25.00

$96.00 and over 27% of order

Other Shipping Related Information

We are pleased that most of our customers are fully satisfied with the quality and value of our products. We want you to know that we appreciate your business and confidence. It is infrequent when a customer needs to place a claim for defective or damaged goods. Giftsprings makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Most packages are packed with cushioning material when packing your order.

In-stock status: Our normal in-stock status is 95%+. Should an item be temporarily out of stock, we will notify you immediately, advise if there might be a suitable substitution item available in case you'd be interested in such a substitution, or credit back your account. If we are unable to reach you within a reasonably short time frame, we will simply credit you back for any out of stock item and ship out the rest of your order to you. We do this so you do not wait for an indeterminate amount of time for an order to ship to you. Also, some customers prefer to choose an alternate item right away, rather than to wait for an out of stock item. We also would be happy to notify you if you are interested in finding out when a currently out of stock item is back in stock. Just let us know you would like for us to give you such notification.

Return Policy

Customers sometimes ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will try to do what we can to make it right.

Returns: Our standard return policy: We offer a 30 day satisfaction guarantee against DEFECTIVE items ... you must first obtain Giftsprings' authorization for and instruction about a return and credit back for - or - for return and replacement of, a defective item and any such authorized return must be received by Giftsprings within 30 days of your initial date of purchase. Please inspect all items on your orders immediately upon receipt so you can notify us of any problem(s) about your order promptly and we can best assist you.

Simply email our customer support within 20 days of purchase (that will typically mean within 5-10 days of delivery of your order) and we will give you further instructions on how to proceed depending on your particular situation. Please provide relevant details and reference your order number when writing to us. In certain cases you may be asked to provide a copy of your Giftsprings receipt or your shipment's packing slip for your request to be processed. When this is requested from you, just forward a copy of your receipt or other purchase documentation to us within the body of your email to support or fax it to us at 813-969-4387. Any refund or credit will be processed upon receipt of your authorized return, or any replacement will be made following receipt of your return. We do not reimburse for return shipping costs.

Important: No items may be returned to Giftsprings without a Return Authorization or the merchandise will be considered an unauthorized return.

Special Exceptions to the Above:

NON-DEFECTIVE ITEMS that you wish to return, as well as "UNAUTHORIZED RETURNS" (packages mailed to Giftsprings that are not authorized by us for return), will be credited back to your account less a 20% RESTOCK FEE. We also do not reimburse the original shipping costs we incurred to send you your order and we do not reimburse for your return shipping costs. Returns must be received by Giftsprings within 30 days of the date of your purchase.

Any perishable items: We cannot refund or exchange your cake if you provide us with an incorrect shipping address, and the cake is late, or undeliverable due to the bad address.

Personalized items, such as engraved stones, acrostic name prints, or any other custom made products: No returns or refunds on personalized or custom items. Also, we cannot refund or exchange personalized or custom made products due to an error on your part with spelling or otherwise on your order to us. If, however, we made an error, then of course we will honor our satisfaction guarantee policies and make the correction on a replacement item or refund depending on what you prefer.

Items with Guarantees or Warranties: If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

A DAMAGED ITEM- Items damaged during shipment: Contact us within 20 days of the date of purchase of your order, and your claim will be submitted to the shipping carrier immediately. Once the shipping carrier investigates and approves our claim, we can reimburse you or attempt to replace your damaged order. Note: Established procedures by UPS, US Parcel Post, trucking lines, and DHL, must be complied with or they have legal right to deny your claim. Please keep all boxes and packaging materials for their possible inspection.

While we usually use USPS parcel post or UPS ground, we may at times use other shipping methods or carriers to best accommodate your order and package(s)(for instance we may ship an item priority mail. If we choose an upgraded shipping method for you without your prior authorization, the upgrade will be provided complimentary and at no additional cost to you.) We will always attempt to get your package to you in the most cost effective and expedited manner.

Other: THERE MAY BE AN OCCASIONAL/RARE TYPO OR PRICING ERROR OR CHANGE IN PRICING FROM THE MANUFACTURER/DISTRIBUTOR OF ANY ITEM LISTED OR PURCHASED ON AN ORDER THAT WE ONLY DISCOVER AFTER AN ORDER PROCEEDS TO FULFILLMENT. WE RESERVE THE RIGHT TO FIX SUCH A PRICING ERROR, NOTIFY YOU/THE CUSTOMER OF THE ERROR, AND GIVE YOU THE OPTION OF CANCELLING THE ORDER, REMOVING THE ITEM FROM THE ORDER, OR PURCHASING THE ITEM AT THE NEW/CORRECTED PRICING THAT WE INFORM YOU ABOUT. THANK YOU FOR YOUR UNDERSTANDING.

08:37PM May 21,2013
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