Contact Us

Shipping Info


Here are our TOP THREE FREQUENTLY ASKED QUESTIONS... and answers... (our contact information follows this)

1. "How do I change quantities and review what's in my shopping basket?"

2. "How do I check out? I don't see the checkout button."

Answer for Q1 and Q2: Look along the top of every page and you'll see a blue horizontal navigational menu bar. That's where you'll find both the 'Basket Contents' and 'Checkout' words that you can click on. (For example, on this page, look above the big words Contact Us and slighly right to see the word Checkout) To review or change quantities click 'Basket Contents'. To finish and check out click 'Checkout'.

3. "The computer's not working (or...the website's not taking my order...or... I'm afraid to order online...) Is there another way to get you my order?"

Answer: The best way is to order online and pay online. Sometimes technical problems are fleeting and temporary and you can just try again later or tomorrow. But if something is still not working for you for some reason, or, you still don't want to order online, feel free to print an order form, fill it out with your credit card payment information, sign it and fax it to us at 813-969-4387. Make sure you write the correct name on your credit card and billing information and also the shipping name and address correctly. - See further below under "Fax number" where you can click the link for the order form you need, typically the retail order form (unless you are a registered wholesale customer). We do not recommend mailing it in with a check because items can become out of stock in the time that it can take for mailing time and for checks to clear the banks so then we wouldn't be able to fulfill your order if the item becomes out of stock by then.

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Giftsprings is a trusted online shopping site for today's modern shoppers who enjoy the ease and convenience of shopping online. Customers order online through our web catalog store at http://www.giftsprings.com and do so at their convenience, 24 hours a day, 7 days a week. All orders ship directly to customers (even if you live within the vicinity of our business address there is no showroom you can visit or warehouse you can pick-up from). Also, the recommended method to contact us about any questions you may have or for any assistance you may need is via email to our support email address. If you are interested in contacting us, please keep in mind that we are closed on weekends and on major USA holidays. We also traditionally have an after Christmas/end of calendar year inventory updating/holiday closure approximately during the last week of December. Exact dates are posted as that time nears. Any other updates regarding holiday closures, when necessary, are posted on this Contact Us page or may also be posted in our store status and announcements area found here.

Email - Best Method to Contact Us

To contact Giftsprings support send email to

To establish a wholesale account with us read/follow instructions here

Customer support is typically available during open business days M-F (ET)and we usually respond within 24 hours. Support is not available on Tuesday or Thursday mornings/early afternoons Eastern Time. If contacting us then, we will respond later in the day or the following business day. Please take note of any posted holiday closure dates or special notices on this page which would supercede our typical time frames. For example, during our usual end of year main warehouse inventory closure dates support is more limited so allow extra time for our response. Weekend inquiries can typically expect to hear back on the next open business day. We are happy to assist our shoppers/customers. We do not respond to solicitations.

Link Requests: Currently, we rarely are approving new link exchange requests. However, if you still wish for us to consider any linking arrangement, make sure our link is already on your site first. A sample for linking to us can be found at the bottom of this resource page. Sorry, but we do not typically send out "not approved" emails due to volume of email and such requests. However, we will reply if your link request is approved and inform you of the location of your link.

Live Chat

We have Live Chat Assistance only available at limited times. Click the "Questions-Click for Live Help" icon below when we are available for live chat assistance. However, when we are not currently available for live chat, you will see that you can still click to "leave a message" for us. Please take note of any posted holiday closure dates.

Mailing Address

GiftSprings/Giftsprings.com
5373 Ehrlich Rd Suite 203 #169
Tampa FL 33625 USA

Note: We are an online business only so all orders ship directly to customers, even if you live within the vicinity of our business mailing address. Therefore there is no showroom you can visit or warehouse you can pick-up from. Tampa Bay residents who are our customers also have their orders shipped directly to their own addresses.

If you wish to order and send payment by mail, we recommend sending payment by certified bank check or USPS money order rather than a personal check to avoid delays related to your check clearing the banks. You can complete your order online and just select check payment if you intend to mail your order and payment. When you place your order online, you will be provided with an order reference number and order details. Then just print two copies of your order invoice/details, send one to us along with your mailed payment to us, and keep the other one for your records. Alternatively, see below for links to the correct order forms you can print, fill in by hand and mail or fax (you can fill in your credit card info as payment on the form to send us by mail or fax instead if you prefer).

By Phone

813-969-4387 Although we provide our phone number, we always recommend the best method to reach us is via EMAIL for questions, support and assistance.

Important Notice:

Recently, we have been victims of fraudsters trying out different credit card numbers that they've gotten ahold of and trying them out on our website to see if they can get any to work. (We get charged fees for such attempts by the credit card processors, imagine that!) If you are about to call us because you've seen or been told that you were charged by our company and you did not place an order with us, and you are a victim of one of these credit card numbers that were used, we want to assure you that so far ALL of these attempted transactions have been detected and declined on our end because of the AVS we use (so they did not match your real billing address and zip code for that card number). So even though your bank may show a temporary charge of the amount on your credit card, because your bank gave an authorization saying yes the person has money for this transaction and let me set it aside for what they're trying to get, WE declined the transaction for AVS mismatch on our end, so no monies will settle to us for the attempted order. Then, your bank and the banking systems will drop the charges automatically usually within 3-5 business days- since they were declined by the merchant (us) and did not settle. So typically within 3-5 business days, without you or us doing anything about it, your bank will drop that/those charges, just automatically. There is nothing we can do about it because your bank controls how long they take to drop those transactions that were authorized but declined through AVS and did not settle to the merchant. Also, we suggest you cancel your credit card if this has occurred to you and get a new number issued so no one else attempts to use your same compromised credit card number again.



If we are not available when you call, Mon-Fri 9AM-5PM ET, you will reach our voice message system. You can leave your voice message to us along with your phone number and email address so that we can respond to you as needed. We are happy to assist our shoppers/customers. We do not respond to solicitations, though.

By Fax

813-969-4387

To print an order form and fax or mail your order to us:

Retail Customers should use and print this order form ...
http://www.giftsprings.com/Merchant2/orderformdisplay.html

Or, Registered Wholesale Customers should use and print this order form...
http://www.giftsprings.com/Merchant2/orderformdisplay_dist.html